Shipping & Delivery Policy
Shipping charges are based on the total price of your order. Desert Rain Miami reserves the right to ship using the carrier of their choice. Shipment to Hawaii, Alaska, and international orders outside of the continental US require additional charges and delivery time.
Allow 4-10 business days for the delivery of available items within the continental US.
We will ship your package within 24 hrs.
After the order confirmation and payment received, except weekends & holidays, regardless of the shipping option selected at checkout, we ship Monday through Friday. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Monday or Tuesday).
You will receive a confirmation e-mail with the tracking link once your order shipped out.
On orders of $100.00 or over, you will receive free shipping.
Customers with shipping addresses outside the US are solely responsible for all duties, import taxes, tariffs, and brokerage fees. These are not included in the cost of shipping and handling of your order. Customs, duties, and taxes vary widely from country to country. Please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non- refundable. If customers refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/ taxes, and any return shipping charges will not be refunded.
Wrong address disclaimer:
It is the buyer’s responsibility to make sure that he/she enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will not be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
In-stock Products Disclaimer:
Desert Rain Miami reserves the right to nullify any order due to technical issues (like damaged in-stock products; shortage or missing products from the inventory for different reasons; data-entry errors). In case, a customer orders any in-stock item but, for technical causes, Desert Rain Miami cannot complete and ship the order, we will inform the client by e-mail/phone or through social media outlets within 24-48 hrs.